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Track my order

Unfortunately we're currently unable to track orders online due to technical difficulties. Don't worry once your order is ready, we'll contact you to book in a delivery date.


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If you have a question or wish to get in touch, please use our customer contact form


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FAQs

Answers to most of our customers questions can be found in our FAQs section. Below are our most common questions & answers

Once you have chosen your new furniture and placed your order, you can relax and let our online sales time take care of the rest. Our team will call you back to complete your order at the time you have selected in the checkout.
Measuring up for your new sofa might seem tricky, but it’s really straightforward. At the bottom of each product page you’ll find all the dimensions you will need including height (A) front (B) seat (C) width (D) and depth (E). Always measure any doorways and hallways where your sofa will have to fit through and let us know of any access issues our delivery teams may face i.e. spiral staircases, or top floor flats.

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Customer support

Still looking for answers?

Contact our customer experience team using the details below


Contact customer support

Tel: 0191 731 3300

Monday: 9am - 8pm

Tuesday : 9am - 7pm

Wednesday : 9am - 7pm

Thursday : 9am - 8pm

Friday : 9am - 7pm

Saturday : 9am - 6pm

Sunday : 10am - 5pm

Live chat

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Monday: 9am - 8pm

Tuesday : 9am - 7pm

Wednesday : 9am - 7pm

Thursday : 9am - 8pm

Friday : 9am - 7pm

Saturday : 9am - 6pm

Sunday : 10am - 5pm

Castelan

Tel: 0370 320 3333

Creation Consumer Finance

Tel: 0371 402 8905

Ikano Bank

Tel: 0344 856 5535

V12 Retail Finance

Tel: 029 2046 8912

Further help & advice

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© 2024 A. Share & Sons Limited. All rights reserved | 

Registered office: 45 – 49 Villiers Street, Sunderland, SR1 1HA | 

Company registration number: 323778

A Share & Sons Ltd, is authorised and regulated by the Financial Conduct Authority as a credit broker and is not the lender. Financial Conduct Association registration number 673559. It only offers products from Creation Consumer Finance Limited, Secure Trust Bank PLC trading as V12 Retail Finance.

© 2024 A. Share & Sons Limited. All rights reserved Registered office: 45 – 49 Villiers Street, Sunderland, SR1 1HA Company registration number: 323778

A Share & Sons Ltd, is authorised and regulated by the Financial Conduct Authority as a credit broker and is not the lender. Financial Conduct Association registration number 673559. It only offers products from Creation Consumer Finance Limited, Secure Trust Bank PLC trading as V12 Retail Finance

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