Sofa Guard

At ScS, we understand that a new sofa is a real investment that you want to enjoy and cherish for many years to come. But, we also know that accidents can happen.

That's why we offer five-year Sofa Guard protection alongside our standard 12-month guarantee.

This policy is for any customer who purchased sofa protection before 25th July 2024. If you purchased after this date or are looking to include a Care Package on a new purchase, then please visit our Care Package page for more information.

As well as Sofa Guard, we offer ScS Furniture Guard protection which covers you in the event of accidental damage or staining to your cabinet or occasional furniture, taking care of the costs of any necessary repairs or professional cleaning. With Sofa and Furniture Guard, you can ensure five years of protection for your brand new furniture, and peace of mind that unexpected repair or restoration costs are taken care of.

Below we will explain all the benefits of Sofa Guard, for both leather sofas and fabric sofas, so you can decide whether it's right for you. We have also included some handy tips on how to care for your sofa, which will help to make sure it stays looking good for many years to come.

Leather

Your beautiful leather sofa deserves the very best of care, and we have got you covered. Our Sofa Guard for leather sofas is designed to ensure that your new leather sofa will take pride of place in your home for years to come.

Accidental damage cover

By taking out our Sofa Guard cover on your new leather sofa, you will be insured against any accidental rips, tears, burns, scratches, punctures or scuffs that may occur, so you can enjoy your sofa without worry.

We will also repair pet damage, although these are limited to one incident during the period of cover.

Fabric

To give you total peace of mind while enjoying your new fabric sofa, our Sofa Guard for fabric sofas is designed to offer a thorough level of cover, including taking care of the costs of professional stain removal.

Sofa guard also includes accidental damage to your fabric sofa including rips, tears or burns, so you can enjoy your sofa without worry.

Stain cover

Little accidents and spills can happen, especially in the busiest of homes, but don't worry - Sofa Guard for fabric sofas has you covered. We will protect and restore your upholstery if it has been stained or damaged by a wide variety of substances.

Some of the stains covered by Sofa Guard protection are:

Some key exclusions

However, it is important to remember there are some exclusions:

• Deliberate damage
• Wear and tear
• Neglect, misuse or abuse

This Insurance Product Information Document tells you the important information before you decide to buy. For full terms and conditions check your policy document.

Motion furniture

Faults identified outside of the retailer’s guarantee period that have occurred due to faulty or defective components, specifically:

• Bending or breaking of any metal components associated with the mechanism
• Failure of any electrical equipment associated with the mechanism

Damage to other furniture components should the damage be caused by the failure of a mechanism which would be covered in this policy

• Broken handles
• Snapped cables

How to protect your new sofa with sofa guard

If you do choose to take out Sofa Guard protection on your new ScS sofa, you can add it to your order at any time prior to its delivery. Simply contact your local ScS store for details, to request that your sofa is protected.

Unfortunately, you cannot take out Sofa Guard protection once you have taken delivery of your new sofa, so it's important to consider protecting your sofa as soon as possible after you have placed your order with us.

Caring for your leather or fabric sofa

At ScS, every sofa has been carefully built to last for many years to come. Whether you have chosen a leather sofa or a fabric sofa, some regular TLC will help to keep it looking its very best.

Simply plumping up your sofa cushions, like you would with a pillow on your bed, can make a huge difference to their appearance and longevity - taking only a couple of minutes to do Turning your cushions around and keeping your sofa out of direct sunlight will help to keep your sofa's colour consistent, especially if you have a fabric sofa Always avoid using any silicone polishes, detergents and abrasive cleaning products should you need to clean your leather or fabric sofa to prevent any damage. In the event of an accidental spillage, blot the stain as quickly as possible with a clean, dry white cloth. If you have a leather sofa, watch out for excess spray from wood furniture polish as the chemicals used in these products can damage leather.

We would always recommend using one of our specialist SOS Care and Maintenance kits developed by Dr. Tork, to care for and maintain your leather or fabric sofa, ensuring it retains its good looks for longer. Our Leather Master and Textile Master kits are easy to use and designed to protect your leather or fabric sofa from the moment you take delivery. To purchase for the right kit for your new sofa, visit your local store and speak to our expert sales advisors, or give our Online Sales Team a call on 0800 731 0048.

Together with our Sofa Guard protection, all of the above tips will help you to keep your brand new sofa looking beautiful for many years to come. But, we would also recommend having your fabric.

Complaints

If you have a complaint, please phone: 01934 423 774 if you are a resident of the United Kingdom or 01 2000 200 if you are a resident of the Republic of Ireland, email customer.care@castelangroup.com or write to Castelan Limited, Alpha House, Sunnyside Road North, Weston Super-Mare, BS23 3QY, United Kingdom.

Compensation Scheme (UK residents only)

The insurer is covered by the Financial Services Compensation Scheme (FSCS). The FSCS is a safety net for customers if we are unable to meet our liabilities. You may be entitled to compensation in these circumstances depending on the details of any claim.

Further information about the scheme arrangement is available from the FSCS. Calls may be recorded for quality control and training purposes.

This information is available in large print, braille and audio on request