Privacy policy

Last updated, 15-Jun-22

The privacy and security of your personal information is extremely important to us. This policy explains how and why we use your personal data, to make sure you can be confident about giving us your information.

About us

In this policy, whenever you see the words 'we', 'us', 'our', we are referring to:

A Share & Sons Limited trading as ScS
45-49 Villiers Street
Sunderland
SR1 1HA
Company number: 00323778
Telephone: 0191 731 3300
Email: privacy@scs.co.uk

We are registered as a Data Controller with the Information Commissioner’s Office (ICO); our registration number is Z1588442

Collecting your personal information

When you place an order with ScS in store, via our website, telesales or via myScSlive*, or when you register for an online account or use a tablet or kiosk in store to create a wish list, the personal information we collect and store is primarily used to enable us to provide products and services to you. We also use your personal information for related purposes, and, where you agree, for marketing. Please see the 'How we use your personal information' section below for further details. We may collect, store and use the following kinds of personal information:

• Information about your browsing device and about your visits to and use of our website (including your IP address, geographical location, browser type, referral source, length of visit, entry and exit points and number of page views).
• Information relating to any transactions carried out between you and us, on or in relation to our website, including information relating to any purchases you make of ScS goods.
• Information about how you interact with our website and our emails (including opens, clicks and preference information) or social media pages.
• Information you provide when you register for and use an online account.
• The email address you provide to receive a wish list you have created. This may be on our website or when you use a kiosk or tablet in one of our stores.
• The email address you provide to receive a wish list you have created. This may be on our website or when you use a kiosk or tablet in one of our stores.

It is a purchase contract requirement that you provide your contact details, the address to which your product should be delivered and other mandatory information within the order process. This includes a credit check where you take out a finance agreement.

We collect the following categories of personal information indirectly (e.g. from third parties):

• Credit check.
• Confirmation of payment.
• Information for the finance agreement.
• Confirmation of delivery/fitting.
• Inspection report.
• Legal advice.
• Report on a dispute.

Sharing your personal information

To fulfil our contractual arrangement with you to deliver the products and services you purchase from us, we may share your personal information with the following third parties:

• Furniture suppliers
• Delivery contractors
• Third party service technicians

We act as a credit broker, not a lender and therefore can facilitate a finance agreement to pay for your goods on behalf of our finance providers. Finance providers are third party data controllers, further information on how they use your information can be found on the respective Privacy Policies detailed in the links below:

• Information about your browsing device and about your visits to and use of our website (including your IP address, geographical location, browser type, referral source, length of visit, entry and exit points and number of page views).
• Ikano Bank
• Creation Consumer Finance
• V12 Retail Finance

If you purchase an extended warranty on your products, your information will be shared with Castelan to arrange your policy. Castelan are a third party data controller, further information on how they use your information can be found on their Privacy Policy located here.

To improve our products and to personalise your experience with us your personal data may be shared with associated third parties. Where your personal information is shared with any of our service providers, they will only have access to the information needed to perform such functions, we will not permit them to use your information for their own purposes.

We may also share your information with:

• Credit reference agencies.
• Payment processors.
• A third-party carpet fitter.
• A third-party courier.
• A product manufacturer.
• An independent inspector.
• Professional advisers.
• Dispute resolution services.
• Other service providers.
• Other recipients as permitted or required by applicable law.

Transfers of personal information outside the UK

Some of our third party service providers are based outside of the UK. Whenever your personal information is transferred out of the UK, we ensure the third party is based in a country whose laws provide essentially equivalent protection to ours, or if not, that appropriate safeguards are implemented.

Please contact privacy@scs.co.uk for more information.

How we use your personal information

We may use the data we collect to operate our business and to provide you with the range of products we offer. This includes using data to improve our products and to personalise your experience with us.

We share your personal data with your consent, or as necessary, to complete any transaction or provide updates regarding the product(s) you have ordered.

We use the personal information you provide us with in the following ways;

• To answer your queries, including if you contact us by any means, including through our social media pages or website.
• To maintain our customer relationship management and resource planning systems for customer orders.
• To ensure customer service levels are maintained (this includes the monitoring of recorded inbound and outbound calls).
• To sell goods and services during the order process.
• To inform you of offers, promotions and items left in your wish list (basket) depending on your selected marketing preferences.
• To use your wish list (items in your basket) to process your order; if you ask us to, we will send that list to you for review; you may use your wish list at a later date to buy in store or online.
• For crime prevention and detection including CCTV and reporting of possible criminal acts or threats to the authorities.
• To collect debts, deal with disputes and bring and defend legal claims against our company. This includes credit checks, involvement of legal advisors, involvement of dispute resolution services, and the Financial Ombudsman Service.
• To send you relevant marketing communications that you opt-in to receive; this may include special offers and promotions based on your activity and we may also offer these in your online account. You can tell us at any time that you no longer want to receive these by either using the unsubscribe link within the email, by updating your marketing preferences within your online account, or by emailing privacy@scs.co.uk.
• To ask you to complete a customer survey, in your online account or by email, if you agree.
• For research and statistical purposes.
• To analyse your preferences and how you interact with us.

Automated decision-making

We do not conduct automated decision-making in conjunction with creating a contract of sale. Some third-party providers, where relevant, may use automated decision making, e.g. finance applications. However, customers have the right to appeal to the third-party directly.

When we use your personal information

We only use your personal information under certain circumstances. These are:

• Consent: when your consent is given for one or more specific purposes.
• Contract: when you enter into a contract with us.
• Legal obligation: when we are required by law to do so.

Legitimate interest: where we've identified this as a legitimate interest of ours or a third party. For example, we use personal information on the basis of the following legitimate interests: We will, with your consent, send you email communications with details of offers, promotions, new products and the latest trends. You may, at any time, withdraw your consent to us using your personal information for that purpose.

In exceptional circumstances, we may collect sensitive personal information, for example if you volunteer or provide us with your health data as part of a delivery instruction. If you do so, we will take your volunteering of that information as explicit consent (in that case to make adjustments for the delivery). You may, at any time, withdraw your explicit consent to us using that sensitive personal information. Where we need to share sensitive personal information with the police, for example CCTV footage of a crime being committed for the purpose of preventing or detecting unlawful acts, we will do so without consent so as not to prejudice that purpose.

We will rely on your browser settings to indicate your consent to the use of cookies and other similar technologies on our website. To withdraw your consent, please adjust your browser settings. Please see our Cookie Policy for further information.

To withdraw your consent (in all cases other than cookies), please contact us privacy@scs.co.uk

Your rights

As we are the Data Controller and process your data, you have legal rights that you can exercise regarding the use of your data:

• Right to access: You may instruct us to provide you with any personal information we hold about you by emailing your request to privacy@scs.co.uk
• Right to object to direct marketing: You may instruct us against processing your personal information for marketing purposes by email at any time. Do this by using the unsubscribe link in any email you receive from us or by emailing privacy@scs.co.uk
• Right to object to our use of your personal information based on legitimate interests. To do this please email your request to privacy@scs.co.uk
• Right to update or correct your information: You can let us know if the personal information we hold about you needs to be corrected or updated by emailing privacy@scs.co.uk
• Right to be forgotten: You have the right to ask us to delete your personal information in certain circumstances by emailing privacy@scs.co.uk
• Right to restrict the use we make of your personal information in certain circumstances. To do this please email your request to privacy@scs.co.uk
• Right to 'port' or transfer the personal information you have provided to another provider in certain circumstances. To do this please email your request to privacy@scs.co.uk

How long we keep your information for

Your information will be retained for a given period. That period of time is established in relation to the purposes for which your data was originally collected or for which it is to be processed further, whichever is longer. We will keep your personal information for long enough to fulfil our legitimate business needs, comply with applicable law, resolve disputes, and enforce our agreements. Please note that some of our warranties (which are contracts) are for up to a 20-year period. For that reason, it may be necessary for us to keep your personal information for a length of time which reflects that warranty.

Withdrawal of consent

You have a right to withdraw any consent you give us at any time. This will not affect the legality of our consent-based use before you withdrew consent. To exercise your right to withdraw, please email privacy@scs.co.uk

Complaints

You have the right to lodge a complaint with the UK Information Commissioner. www.ico.org.uk

Email marketing policy

On occasion, where you have made a purchase from us via finance, your finance provider may email you information on further credit available to you. We won't sell or rent your personal information and we will never share your information with companies outside of our own for inclusion in their own marketing emails.

We send emails to our customers and subscribers. You control what communications you receive via a preference centre which is linked to within those emails. You can unsubscribe at any time, using the unsubscribe link within any marketing emails you receive or by emailing privacy@scs.co.uk. Unsubscribes will be processed within one week of the request being received.

On occasion, where you have browsed a particular product or abandoned your basket mid-way through a purchase, we'll use your consented cookie activity to send you emails based on your previous browsing habits. Please see our Cookie Policy for further information.

Please note that we are required via our purchase contracts to send you relevant and necessary updates regarding your order, which includes order confirmation emails, known as service emails. Due to the legality of these communications, you are not able to unsubscribe from order related communications.

Further Information

For more information about our use of cookies please visit our Cookie Policy.. If you have any queries about this Privacy Policy, please contact privacy@scs.co.uk.

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